Pursuaid Privacy Policy

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Pursuaid (the “Company”) is committed to protecting your privacy and ensuring that your personal information is secure. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when accessing our website at www.pursuaid.com (the “Site”) and using our services (the “Service”). By accessing our Site or Service, you agree to the terms of this Privacy Policy and consent to our collection, use, and disclosure of your information as described below.

 

I. Information We Collect

Non-Personal Information
We gather data that does not personally identify you. This includes, but is not limited to, anonymous usage statistics, aggregate demographic data, referring and exit pages, URLs, device types, browser information, and click counts. This information helps us understand usage patterns and improve our Service.

Personal Information
When you register or interact with our Service, we may collect personal details such as:

• Email address

• Contact number

• Website URL

• IP address

• Device and browser information

• Internet service provider details

 

II. How We Collect Information

1. Automatic Data Collection
   When you access our Service, our technology automatically collects non-personal information through cookies and similar tracking technologies. These tools allow us to:
    

   • Monitor usage and preferences (e.g., features used, login status, session frequency)

   • Record session details such as access time, date, and duration

2. We use both persistent cookies (which remain on your device until you remove them) and session cookies (which expire once you close your browser) to enhance your user experience.
    

3. Registration and Account Creation
   To use certain features of our Service, you may be required to register an account. During registration, you provide your email address, choose a username, and create a password. Additional personal information you provide during registration is used to facilitate your account setup and ongoing communications.
    

4. Children’s Privacy
   Our Site and Service are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take immediate steps to delete the information. If you believe that we have inadvertently collected information from a child under 13, please contact us at privacy@pursuaid.com.
    

 

III. How We Use and Share Information

Use of Personal Information
Your personal information is used primarily to:

• Communicate with you regarding inquiries, technical support, and service updates

• Facilitate account management and provide a personalized experience

• Send promotional offers and updates (from which you can opt out at any time)

We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your personal data with trusted vendors who assist in operating our Service (e.g., email communication providers) and with third parties when required to comply with legal processes, enforce our Terms of Service, or protect our rights and the safety of our users.

Use of Non-Personal Information
Non-personal information is used for:

• Enhancing the quality and functionality of our Service

• Analyzing trends and user behavior

• Customizing user experiences and improving website performance

We may share aggregated non-personal information with partners and advertisers without disclosing your personal identity.

Business Transactions
In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. By using our Service, you consent to such transfers under this Privacy Policy.

 

IV. Data Security

We employ industry-standard security measures, including encryption, firewalls, and secure socket layer (SSL) technology, to protect your information from unauthorized access or disclosure. Although we strive to secure your data, no method of transmission over the Internet is 100% secure, and you acknowledge the inherent risks involved.

 

V. Your Rights and Choices

• Marketing Communications:
  You may opt out of receiving promotional communications at any time by following the unsubscribe instructions provided in each email or by adjusting your communication preferences on our Site. Please note that you may still receive essential administrative and service-related emails.
   

• Access and Updates:
  You have the right to access and update your personal information by logging into your account or contacting us directly.
   

 

VI. External Links

Our Service may include links to third-party websites or applications. This Privacy Policy applies solely to information collected by us through our Site and Service. We encourage you to review the privacy policies of any external sites you visit, as we are not responsible for their practices.

 

VII. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Significant changes will be communicated by email or via a prominent notice on our Site at least 30 days before they take effect. Minor updates or clarifications may take effect immediately. We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.

 

VIII. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@pursuaid.com

 

Last Updated: August 16, 2024

This policy is intended to provide clear and transparent information about our practices regarding your personal data. Thank you for trusting pursuaid with your information.

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Cancellation and Refund Policy

At Pursuaid, we are committed to providing our customers with the flexibility and support they need to manage their subscriptions effectively. Please review the following policy regarding cancellations and refunds:

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Cancellation Policy

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• How to Cancel: To cancel your subscription, please email our support team at support@pursuaid.com with your account details and a brief reason for cancellation. Your feedback helps us improve our services.

• Effective Date: Cancellations will take effect at the end of your current billing cycle. You will continue to have access to your account until then.

• Auto-Renewal: Subscriptions auto-renew until officially canceled as per this policy. We recommend submitting your cancellation request at least 48 hours before your next renewal to ensure timely processing.

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Refund Policy

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• Eligibility: Refunds are considered on a case-by-case basis. Generally, they are available to customers who faced significant technical issues that impaired service usage and could not be resolved by our support team, or if there was a billing error on our part.

• Requesting a Refund: To request a refund, email support@pursuaid.com with your account details, a description of the issue, and any relevant documentation. Our team will review your request promptly.

• Processing Time: Approved refunds will be processed within 7 business days and credited back to the original payment method.

• Non-refundable Charges: Some charges, including those for completed billing periods or one-time setup fees, may not be eligible for refunds. Please review your subscription details and our terms of service for more information.

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Changes to the Policy

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Pursuaid reserves the right to update this cancellation and refund policy at any time. We will notify you of any significant changes via email or through an announcement on our website.

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Contact Us

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If you have any questions or concerns about our cancellation and refund policy, please reach out to support@pursuaid.com. Our team is here to assist you.